We are looking for an empathetic, solutions-oriented Customer Support Executive to join our team. In this role, you will be the first point of contact for our users, helping them resolve platform inquiries, troubleshoot basic issues, and ensure a smooth experience. You will collaborate closely with internal teams to communicate recurring feedback and improve overall user satisfaction.

Responsibilities

Respond to user queries over email, chat and phone.
Help users navigate platform features and resolve basic issues.
Record complaints, track resolutions and escalate technical problems.
Maintain support documentation and FAQs.
Share recurring user feedback with the product team.

Requirements

Clear written and verbal communication.
Patient, service-oriented approach.
Basic computer and spreadsheet skills.
Freshers may apply; support experience is preferred.

Skills

Customer service Written and verbal communication Active listening Problem solving Ticketing tools (e.g., Zendesk, Freshdesk)Live chat support Email correspondence Conflict resolution CRM management Basic technical troubleshooting

Posrent

India11-50 peopleFood & Beverage - Restaurant SaaS

About Us

Posrent builds modern, web-first point of sale and management software designed for restaurants, cafés, and food outlets. Its flagship platform, POS Pro, allows food and beverage operators to run their entire front-of-house from table management and order taking to GST-compliant billing, direct USB thermal receipt printing, and staff accountability directly from a web browser on any phone, tablet, or PC without complex installations.

What We Do

Unified Front of House: Streamline dine-in, takeaway, and online orders with real-time floor plans and table tracking.
Frictionless Billing: Instant GST invoicing, itemized receipts, and native USB printer integration without print servers or extra drivers.
Role-Based Staff Management: Individual accounts, shift tracking, and full accountability across every order.
Multi-Outlet Control: Centralized oversight that keeps menus, staff, and daily books cleanly separated across multiple locations under one login.

Why Join Us

We are solving real operational friction for food service operators by replacing chaotic paper slips and fragmented tools with fast, reliable, and beautifully intuitive software. We value straightforward problem solving, practical technology, and an environment where high-impact work directly improves how hospitality businesses run every day.

View company profile Visit website ↗